Privacy Policy
Life Story Property Group
Effective Date: 24 February 2026
1. Purpose
Life Story Property Group (“Life Story”, “we”, “our”, “us”) is committed to protecting your privacy and handling personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose and safeguard personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to our website, enquiries, and services across Australia.
2. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business functions, including:
· Full name
· Email address
· Telephone number
· Postal or property address
· Details about your land or property
· Enquiry details and preferences
· Investor or joint venture information
· Any other information you voluntarily provide
We may also collect limited technical information such as:
· IP address
· Device and browser type
· Pages visited and website interactions
· Cookies and analytics data
We do not collect sensitive information unless required and voluntarily provided.
3. How We Collect Personal Information
We collect personal information directly from you when you:
· Submit an online enquiry
· Request information about our Architectural Collections or Privé services
· Contact us by phone, email or website
· Submit an investor or joint venture enquiry
· Subscribe to communications
· Interact with our website
We may also collect information from third parties where permitted by law, including:
· Publicly available sources
· Professional advisers
· Referral partners
4. Purposes of Collection
We collect, hold and use personal information for purposes including:
· Responding to enquiries
· Providing information about our homes and developments
· Assessing project suitability
· Managing client relationships
· Communicating about services or opportunities
· Facilitating investor or joint venture discussions
· Improving our website and user experience
· Meeting legal and regulatory obligations
We do not sell personal information to third parties.
5. Direct Marketing
We may use your personal information to send you updates about Life Story Property Group where:
· you have made an enquiry, or
· you have opted in to receive communications.
All marketing communications will include an unsubscribe option.
You may opt out at any time by:
· using the unsubscribe link, or
· contacting us using the details below.
We comply with the Spam Act 2003 (Cth).
6. Disclosure of Personal Information
We may disclose personal information to:
· Employees and authorised contractors
· Professional advisers (legal, accounting, consultants)
· IT, hosting and CRM providers
· Marketing service providers
· Government or regulatory authorities where required by law
Some service providers may store or process data overseas. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy law.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
· enable core website functionality
· analyse traffic and usage
· improve user experience
· support marketing performance
You may disable cookies via your browser settings; however, some website features may not function properly.
8. Storage and Security
We take reasonable steps to protect personal information from:
· misuse
· interference
· loss
· unauthorised access
· modification or disclosure
These steps include secure digital systems and restricted access protocols.
However, no data transmission over the internet can be guaranteed to be completely secure.
9. Access and Correction
You may request access to personal information we hold about you and request correction if the information is inaccurate, out of date, incomplete, irrelevant or misleading.
Requests should be made using the contact details below. We will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.
10. Overseas Visitors
Our services are primarily directed to individuals located in Australia.
If you access our website from outside Australia, you acknowledge that your information may be processed in Australia.
11. Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website and will include the effective date.
13. Contact Us
For privacy enquiries, access requests or complaints, please contact:
Life Story Property Group Email: legal@lspgroup.com.au
We will respond to privacy complaints within a reasonable period and in accordance with the Privacy Act.